As Resolution Manager for tTech, Hugh Allen has direct responsibility for LAN Management, WAN Management, Telecoms Management, Server Management, Infrastructure Management and E-Mail Administration.
After 19 years of working with Grace Kennedy Co Limited, 15 of which were spent in different areas of information technology, Mr Allen is well suited for his role. He holds a Bachelor of Sciences double major in the area of Business Management and Computer Sciences and a Diploma in Computer Management and System Analysis & Design from the Royal British Computer Society.
Having completed several professional development courses, Mr Allen is certified in the areas of Microsoft 2000 Active Directory, Microsoft 2000 Server, Microsoft SQL Server, Cisco Equipment, Nortel Equipment, Asterisk PBX Systems and Nortel PBX Systems.
A strong advocate of top quality customer service with a guiding philosophy of ‘identifying the simplest approach then implementing it in a modular fashion,’ Mr. Allen’s practical application of this philosophy supports tTech’s quest to deliver superior IT management solutions to small and large scale businesses.