Natalya Petrekin is tTech's Service Desk Manager with special focus on Incident Management and Service Delivery. Mrs. Petrekin has had a successful career in the IT industry where she has continued to embark on new ground in her capacity at tTech, the island's first and only Managed IT services provider.
Her love of IT has been nurtured over the past 16 years during her professional endeavours at two of the island's leading business entities. In 1999 she began working as a Work Station technician with Sagicor Jamaica Ltd. Over the course of 7 years she moved up quickly within the ranks becoming a Helpdesk Supervisor and Network Administrator by 2003. She then moved on to Digicel Jamaica Ltd. where she held the position of IT Help Desk Manager for approximately five years. Shortly after her departure from Digicel she was recruited by tTech to take on the important responsibility of Customer Support Manager, a role she proudly assumed and to date this role has been rebranded Service Desk Manager to focus more on Incident Management and Service Delivery. .
Her professional experience and educational background have been integral to her continued successes within the field of Information Technology. She holds a Bsc. in Computer and Management Studies from the University of Technology Jamaica and also has a diploma in Computer Studies from the University of Technology.
Her core competencies ensures that tTech's clientele receives the necessary support and solutions necessary to meet the demands of the end users. Natalya's commitment to the company's vision has led to results that have often exceeded the expectations of its invaluable customer base, a trend that will undoubtedly continue for many years to come.