We have seen improvements for both business and technical users. Allowing us more time to focus on mission critical objectives.
We (GK) have benefited tremendously from the smooth implementation of Microsoft Lync. We now have the ability to do IM, video messaging and meet virtually. We have also been able to reduce telecom costs while improving how we collaborate.
On time response, monthly performance reports and an anti-measure to downtime are reasons we continue outsourced monitoring of our infrastructure to tTech.
tTech Consulting’s team is technically proficient, friendly and courteous in their engagement with the staff. They were able to explain IT issues in layman terms to our employees which I appreciated. They were cost efficient given the scope of work and brought applicable Best Practices in their approach.
The Xorcom system implemented by tTech and the call accounting system from Hansen Software have resulted in significant cost savings to H&L while improving communications both within H&L and with its customers.