The first line of service when it comes to tech troubles, the service desk provides clients with a reliable team that can help them get back on track with whatever issues they may have. tTech has a full-fledged service desk dedicated to solving technology problems. The basic worries that come up can be easily outsourced, leaving any company’s IT department to concentrate on the business applications.

 

Device Management

We can handle printers, computers, mobile devices and operating systems for your company. The day-to-day issues that pop up regarding the most commonly used hardware and software can be quickly and easily resolved by tTech’s pleasant, ready to assist service desk.
 

 

Customer Service for End User

Our service desk can take care of the standard day-to-day technology queries that may arise, including resetting of passwords, connectivity issues, and general troubleshooting. The client can liaise with the service desk to solve more immediate issues quickly before it escalates into a larger problem or results in a loss of productivity.
 

Desktop & Operating Systems Applications

We can manage the desktop applications necessary to operating your business. Eg. Microsoft Office Suite, Adobe, Acrobat, etc. The installation and daily management, including updating, can be handled through tTech. End user issues can generally be rectified upon contact with the service desk.

The Information Technology Infrastructure Library (ITIL) is a set of IT practices that provide guidance with regards to how to handle IT service management. tTech is ITIL certified and uses this to guide their overall practice.